Terms

Scheduling:

You may schedule an appointment up to 8 weeks in advance or on the same day you want the appointment. It is best to schedule the appointment in advance to ensure the day & time you need is available. Evening and weekend appointments fill in quickly so include optional morning times you may be able to come in.

Please note that text or email is preferred as I am not readily available by phone during office hours.

By text:
You may text 615-631-6574. Please include your name, desired service length, time, & date you would like to schedule your appointment. If you will be using a gift certificate I will need the certificate number. I will text you to confirm your appointment as soon as possible. Please allow 24 hours for me to text you with confirmation of your appointment.

By email:
You may email bodyphasesmassage@bellsouth.net Please include your name, number, desired service length, & date you would like to schedule your appointment. If you will be using a gift certificate I will need the certificate number. I will email you to confirm your appointment as soon as possible. Please allow 24 hours for me to email you with confirmation of your appointment.
Please understand that if you do not hear back from me that I am unable to accommodate your request.
Letting me know of other dates and times you may be available will help me fulfill your scheduling needs. If you have a flexible schedule and want to be placed on the “stand by” list let me know.
Openings will be filled in the order in which I receive requests. If you do not hear back from me within 24 hours it may mean that somehow I did not receive your request. I will contact you with available openings if I am unable to meet your request. Thank you in advance for your understanding.

Cancellations:

At least a 4 hour notice for appointment cancellations is required. Cancellations less than 4 hours will be charged a $20 fee. You will be responsible for paying this fee prior to your next session. We understand that life happens and unexpected events may create the need for you to cancel or reschedule your appointment. We ask that you keep in mind that other clients may be waiting to be worked in and your advance notice of cancellation will help us accommodate their scheduling needs.

Late Arrivals:

We regret that late arrivals will not receive the full session length. The session will be shortened by the amount of time you are late to allow the next client to be seen on time.
You will still be responsible for the full service fee. Please call or text to inform us of
your late arrival.

Missed appointments:

If you do not show up for, call to cancel or reschedule your appointment you will be charged the full price of the service, even if you were quoted a discount price. You will be
responsible for paying this fee prior to your next session. A gift certificate will become
non-redeemable. Please understand that your missed appointment does not just affect you, it also
keeps other clients from getting the appointment time they need.

Gift Certificate Policy:

Gift certificates cannot be used to purchase gift certificates.
Gift certificates do not have a cash value & are not refundable or transferable.
Gift certificates cannot be combined with other discounts or offers.
Gift certificates are not valid until payment has been received & successfully processed.
Gift certificates Must Be Presented at time of service or full payment will be required
before the service can be provided.
Gift certificate may become non-redeemable, without notice, if a credit card charge-back
or returned check occur.
Gift certificates have an expiration date & will become non-redeemable after that date.
It is the responsibility of the certificate recipient to redeem the certificate before the
expiration date.
Gift certificate recipients may be contacted to remind them of the upcoming expiration date.
Gift certificates are for a specific length of time & cannot be modified without prior agreement
with the therapist.
By purchasing a gift certificate & scheduling to use the certificate you are agreeing to these terms.

Additional Gift Card Restrictions:

• Body Phases Massage Therapy reserves the right to immediately invalidate gift
  certificates, without notice, should it receive a credit card charge-back, returned check
  or other form of payment made towards the gift certificate.
• Body Phases Massage Therapy is not responsible for lost or stolen gift certificates.
  Reasonable steps are taken to verify the legitimacy of a redeemer and upon full
  redemption or at the expiration date, the gift certificate will be identified as not valid for
  payment of any kind.
• Body Phases Massage Therapy reserves the right to void the gift certificate, if it
  reasonably believes it was not validly purchased, has already been redeemed, or the
  redeemer stole or is otherwise not the intended beneficiary of the purchaser.
• Body Phases Massage Therapy will replace a valid lost gift certificate, provided the
  original gift certificate has not been redeemed and the replacement is issued to either
  the original purchaser or a verifiable recipient.
• Body Phases Massage Therapy reserves the right to contact gift certificate purchasers, or known recipients, to remind them of upcoming expiration dates.
• Gift certificates are not valid or redeemable after the expiration date indicated on the
  gift certificate.
• Gift certificates have an expiration date and it is the responsibility of the certificate
  holder to redeem it before it becomes void.